Return & Refund Policy

At Yutedbxn, we want every customer to shop with confidence. If there is a problem with your order or your purchase does not meet your expectations, please review the policy below before submitting a return or refund request.

Return Eligibility

You may request a return within 30 calendar days after your order has been delivered.

To qualify for a return, the item must meet all of the following conditions:

• The drawer storage box may show light use, but it must not have been used for regular or long-term storage.
• The product is clean and free from stains, odors, scratches or cracks.
• All original components and packaging are included.
• The item has not been modified, assembled in a way that causes damage, or intentionally altered.
• The return request is submitted within 30 days of delivery.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If you receive a damaged item or an incorrect product, contact us within 7 calendar days after delivery.

To help us review your request, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and its packaging

After verification, we will provide either:

• A replacement item, or
• A full refund.

Lost Packages

If your shipment has not arrived and the tracking information indicates that the package may be lost during transit, please contact us.

We will coordinate with the shipping carrier to investigate the shipment. If the package is confirmed as lost, we will arrange either a replacement shipment or a full refund.

Wrong Item Received

If the item you received does not match your order, please notify us within 7 calendar days of delivery.

Once the issue has been confirmed, we will provide return instructions and arrange either:

• Shipment of the correct item, or
• A full refund.

Return & Exchange Process

Step 1 – Contact Us

Please email our customer support team at:

[email protected]

Include the following information:

• Order number
• Reason for the request
• Photos of the product (if applicable)

Our team normally replies within 2–3 business days.

Step 2 – Return Authorization

After your request has been reviewed, we will send you:

• Return approval
• A downloadable Return Label
• Our return shipping address
• Instructions for preparing your return

Please do not send any package back before receiving these instructions.

Step 3 – Return the Item

Print the Return Label, securely package the product, and ship it to the return address provided by our customer support team.

Keeping the tracking information until the return has been completed is recommended.

Step 4 – Inspection & Refund

After the returned item arrives, we will inspect it to confirm that it meets the return requirements.

Approved refunds will be processed within 3–5 business days.

Refunds are issued to the original payment method used when placing the order.

Depending on your payment provider, it may take approximately 10–15 business days for the refunded amount to appear in your account.

Return Shipping Costs

If the return is the result of our error, including:

• Damaged products
• Defective products
• Incorrect items shipped

Yutedbxn will cover the return shipping costs.

If the return is requested for personal reasons, such as ordering the wrong item, purchasing the wrong size or quantity, or no longer wanting the product, the customer is responsible for the return shipping costs.

Restocking Fee

We do not charge any restocking fees for approved returns.

Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact us.

Yutedbxn

Customer Service Email: [email protected]

Response Time: 2–3 business days

Every request is reviewed individually, and our customer support team will work with you to reach an appropriate resolution based on the circumstances of your order.